Returns and Shipping

Money Back Guarantee
We stand behind the quality of every product we produce. If you are not completely satisfied, you may return the products for a refund. You must notify us within 14 days of your package delivery date to receive a refund. Please include a copy of your order confirmation email or your order number with your return. Returns can be sent to the following address:
Attn: Customer Service 
Smart Strappers 
1212 N. Lakeshore Drive #31CN, Chicago, IL 60610 

*Refunds are for the cost of goods only. We are not responsible for return shipping costs.

Damaged/Defective Products
If your products arrive damaged, broken or defective, we will replace the goods free of charge. Please notify us within 14 days of your package delivery date.

Shipping Overview
All products are shipped from our warehouses via the United States Postal Service. We currently ship products to almost any international location. For questions regarding shipping to your location, please contact us
Typical shipping and handling times for domestic orders are as follows:
1. 5­ - 7 days for packages sent via First Class Mail
2. 3 - ­5 days for packages sent via Priority Mail
Shipping and handling times for international orders vary by location. A delay in package delivery due to customs processing may occur depending on your location. As a result, please allow 10-­25 days for your package to be delivered. International orders may also be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.
Please allow 2 business days for your order to be packaged and shipped. Orders are shipped on business days only (Monday­-Friday). If you place an order on a Friday, Saturday, or Sunday, please note that your order will not ship until the following business day. We will not be responsible for refunding the cost of shipping due to postal service delays.

Address Changes
If you provided us with an incorrect or incomplete address upon checkout, please notify us ASAP at This includes out­of­date addresses on PayPal accounts. If you fail to notify us of an address change prior to the shipment of your order, you will be responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs have been received, we will reship your order.

Lost Packages
If you never received your products, you have 30 days from the day you placed your order to notify us. All packages are sent with a USPS Tracking Number. Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier or customs office (for international packages). We are not responsible for providing refunds if your tracking information indicates that your package was delivered.